RICHLANCE SUPER APP PRIVACY POLICYS
1. INTRODUCTION
Richlance International Limited (“Richlance”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal data entrusted to us.
This Privacy Policy explains how Richlance collects, uses, stores, shares, protects and otherwise processes personal data when you visit our website, use the Richlance Super App, create an account, purchase products, request services, communicate with us, or otherwise interact with our digital platforms.
This Policy is intended to provide clear information about our data-processing practices and should be read together with our Terms & Conditions, Cookie Policy and other applicable notices.
2. WHO IS RESPONSIBLE FOR YOUR PERSONAL DATA
Richlance International Limited may act as a data controller or, where applicable, another role recognized under applicable data-protection law, depending on the nature of the processing.
Where Richlance determines the purposes and means of processing your personal data, Richlance is responsible for that processing subject to applicable law.
Some transactions may also involve independent Vendors, Service Providers, Drivers, delivery partners, payment providers or other third parties that process personal data under their own legal responsibilities. Where appropriate, we will identify the relevant party and provide additional information.
3. SCOPE OF THIS POLICY
This Policy applies to personal data collected through the Richlance website, Super App, customer interfaces, partner interfaces where this Policy is expressly referenced, customer-support channels, promotional campaigns and other Richlance-operated digital services.
It does not automatically govern third-party websites, applications or services that Richlance does not control. Those services may have their own privacy policies.
4. PERSONAL DATA WE MAY COLLECT
Depending on how you use the Platform, we may collect:
• Identity and account information, such as name, username, date of birth where required, profile information and account identifiers;
• Contact information, such as phone number, email address and delivery/contact address;
• Transaction information, including orders, purchases, bookings, invoices, payment status and refunds;
• Location information where necessary for delivery, transport, service matching, fraud prevention or other requested location-based functions;
• Device and technical information, including IP address, device type, operating system, browser/app information, identifiers, logs and security information;
• Communications and support information, including messages, complaints, feedback and customer-service records;
• Vendor or Service Provider information where you register or operate as a business or service provider;
• Reviews, ratings, photographs and other content you voluntarily submit;
• Marketing preferences and interactions with our communications; and
• Other information you voluntarily provide or that is reasonably necessary for a specific service.
5. SENSITIVE OR HIGH-RISK PERSONAL DATA
Certain information may receive enhanced protection under applicable law. Richlance will process sensitive or specially protected personal data only where there is an appropriate lawful basis and where necessary safeguards are applied.
Richlance does not generally require users to provide medical information merely to browse the Platform. Where information relating to health, identity verification, biometrics, precise location, financial activity or another protected category is required for a particular service, the Company will seek to process it only to the extent reasonably necessary and permitted by law.
6. HOW WE COLLECT PERSONAL DATA
We may collect personal data directly from you when you register, place an order, request a service, contact support, complete a form, submit a review, participate in a promotion or otherwise use the Platform.
We may also receive information from Vendors, Service Providers, Drivers, delivery partners, payment providers, identity-verification providers, technology providers and other parties where lawful and necessary for the relevant service.
We may collect technical information automatically through cookies, logs, SDKs and similar technologies when you use our website or application.
7. PURPOSES FOR PROCESSING PERSONAL DATA
We may process personal data for purposes including:
• Creating and administering user accounts;
• Processing orders, bookings, payments, deliveries, refunds and other transactions;
• Connecting customers with Vendors, Service Providers, Drivers or other Partners;
• Providing customer support and resolving complaints;
• Verifying identity, preventing fraud and protecting Platform security;
• Personalizing and improving Platform functionality and user experience;
• Sending service, transactional and security communications;
• Sending marketing communications where permitted and according to your preferences;
• Conducting analytics, research and business planning;
• Maintaining records and meeting accounting, audit and legal obligations;
• Enforcing our Terms & Conditions and other policies; and
• Protecting the rights, property, safety and security of Richlance, users and other persons.
8. LAWFUL BASIS FOR PROCESSING
Depending on the circumstances, Richlance may rely on one or more lawful bases recognized under applicable Nigerian data-protection law, including performance of a contract or steps requested before entering a contract, compliance with a legal obligation, protection of vital interests where applicable, legitimate interests where permitted and appropriately balanced, or consent where consent is required or appropriate.
Where processing is based on consent, you may withdraw consent subject to applicable legal or operational limitations. Withdrawal does not affect processing lawfully carried out before withdrawal.
9. COOKIES AND SIMILAR TECHNOLOGIES
Richlance may use cookies and similar technologies to operate the website, remember preferences, maintain security, understand usage, improve performance and support relevant communications.
Where required, we will provide appropriate cookie choices or controls. Some cookies may be necessary for the Platform to function and may not be capable of being disabled without affecting functionality.
Our separate Cookie Policy provides additional information.
10. LOCATION DATA
Certain Richlance features may require location information, including delivery, transport, service matching, navigation, fraud prevention or location-based functionality.
Where the operating system or Platform provides a location permission control, you may manage that permission through your device settings. Restricting location access may prevent certain services from functioning correctly.
11. PAYMENT AND FINANCIAL INFORMATION
Payments may be processed through third-party payment providers. Depending on the payment method, Richlance may receive transaction references, payment status, masked payment details or other information necessary to reconcile and support transactions.
Where a third-party payment provider processes payment-card or other financial information directly, that provider may also process your data under its own privacy terms and applicable obligations.
Richlance will not request your password, PIN or full authentication credentials through an unsolicited communication.
12. SHARING AND DISCLOSURE OF PERSONAL DATA
We may share personal data where reasonably necessary and lawful with:
• Vendors and merchants involved in fulfilling an order;
• Service Providers or Drivers involved in a requested service;
• Delivery and logistics partners;
• Payment processors and financial-service providers;
• Technology, hosting, cloud, analytics, communications and customer-support providers;
• Identity-verification, fraud-prevention and security providers;
• Professional advisers, auditors and insurers where appropriate;
• Regulators, law-enforcement bodies, courts or public authorities where legally required or permitted; and
• Other parties where you have authorized the disclosure or applicable law permits it.
We seek to ensure that third-party processors and service providers handle personal data under appropriate contractual, confidentiality and security obligations.
13. INTERNATIONAL OR CROSS-BORDER DATA TRANSFERS
Some of our technology, cloud, payment, communication or other service providers may process personal data outside Nigeria.
Where personal data is transferred across borders, Richlance will take steps required by applicable Nigerian data-protection law, including using an appropriate lawful mechanism and safeguards where required.
14. DATA SECURITY
Richlance uses reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.
Measures may include access controls, authentication, confidentiality obligations, secure development practices, monitoring, backups and other safeguards appropriate to the nature and risk of the processing.
No internet-based system can be guaranteed to be completely secure. Users should also protect their passwords, PINs, devices and authentication credentials and report suspected unauthorized access promptly.
15. DATA RETENTION
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain legitimate business records, resolve disputes, enforce agreements, prevent fraud, comply with legal obligations or protect our rights.
Retention periods may vary depending on the category of data and purpose. When personal data is no longer required, it will be deleted, anonymized or securely disposed of in accordance with applicable law and our retention practices.
16. YOUR DATA PROTECTION RIGHTS
Subject to applicable law and relevant conditions, you may have rights including:
• The right to be informed about processing;
• The right to request access to personal data held about you;
• The right to request correction of inaccurate or incomplete data;
• The right to request deletion or erasure in appropriate circumstances;
• The right to object to certain processing;
• The right to request restriction of certain processing;
• The right to data portability where applicable;
• The right to withdraw consent where processing relies on consent; and
• Rights relating to automated decision-making or profiling where applicable.
These rights are not absolute and may be subject to lawful exceptions, verification requirements and other conditions.
17. HOW TO EXERCISE YOUR RIGHTS
To exercise a privacy right or ask a privacy question, contact Richlance through the privacy/contact details published below.
We may request reasonable information to verify your identity before completing a request. This is intended to protect your personal data and prevent unauthorized disclosure.
We will handle valid requests within the period required by applicable law or, where no specific period applies, within a reasonable period.
18. DIRECT MARKETING AND COMMUNICATION PREFERENCES
Richlance may send promotional communications where permitted by law and, where required, with your consent or according to your selected preferences.
You may opt out of promotional emails or messages by using the available unsubscribe or preference controls. Service, transactional, security and legally required communications may continue where necessary.
19. CHILDREN AND MINORS
The Platform is not generally intended to collect personal data from children for independent commercial transactions unless legally permitted and appropriate safeguards are in place.
Where a service permits a minor to use the Platform, Richlance may require involvement or authorization from a parent, guardian or other person legally responsible for the minor, as required by law.
If you believe a child has provided personal data inappropriately, please contact us so that we can assess and take appropriate action.
20. USER-GENERATED CONTENT
If you submit reviews, ratings, photographs, comments or other content, personal information contained in that content may become visible to other users depending on the feature.
Users should avoid publishing unnecessary personal, confidential or sensitive information in public reviews or other content.
Any processing of such content will be subject to this Policy, applicable Platform terms and the settings of the relevant feature.
21. THIRD-PARTY SERVICES AND LINKS
The Platform may integrate with or link to third-party services. These third parties may collect and process personal data independently under their own privacy policies.
Richlance is not responsible for the privacy practices of third parties outside its control. Users should review the applicable third-party privacy notice before providing personal data directly to such services.
22. DATA BREACHES AND PRIVACY INCIDENTS
Richlance maintains processes intended to identify, assess, contain and respond to personal-data incidents.
Where a personal-data breach occurs that triggers notification obligations under applicable law, Richlance will make the required notifications to the relevant regulatory authority and affected persons, where applicable and within the required timeframe.
23. AUTOMATED DECISION-MAKING AND PROFILING
Richlance may use automated tools for purposes such as fraud detection, security, personalization, service matching, recommendations or risk assessment.
Where applicable law gives you rights relating to decisions based solely on automated processing or profiling, Richlance will provide the applicable information and safeguards required by law.
24. PRIVACY BY DESIGN AND DATA MINIMIZATION
Richlance seeks to collect and process personal data that is reasonably necessary for identified purposes and to incorporate privacy and security considerations into relevant products, systems and processes.
Access to personal data within Richlance is intended to be limited to persons and service providers who require it for legitimate business, operational, legal or security purposes.
25. VENDOR, SERVICE PROVIDER AND PARTNER DATA
If you register as a Vendor, Service Provider, Driver or other Partner, Richlance may process additional business, identity, contact, payment, location, compliance and operational information necessary to assess eligibility, onboard you, provide Platform services, monitor service quality, process settlements and comply with legal obligations.
Additional partner-specific notices or contractual terms may apply.
26. CHANGES TO THIS PRIVACY POLICY
Richlance may update this Privacy Policy to reflect changes in law, technology, business operations, Platform features or data-processing practices.
The updated version will be published on the relevant Platform. Where required by law, Richlance will provide additional notice or seek consent for material changes.
27. CONTACT, COMPLAINTS AND PRIVACY REQUESTS
For privacy questions, requests, complaints or concerns, contact:
Richlance International Limited
Registered Office: [Insert Address]
Privacy Email: [Insert Privacy Email]
General Email: [Insert Official Email]
Customer Support: [Insert Customer Support Contact]
Website: [Insert Official Website]
If you are dissatisfied with our response, you may have the right to lodge a complaint with the Nigeria Data Protection Commission or another competent authority in accordance with applicable law.
28. GOVERNING LAW
This Privacy Policy shall be interpreted in accordance with the laws of the Federal Republic of Nigeria, including applicable Nigerian data-protection legislation and regulations.
Nothing in this Policy is intended to limit any mandatory right or protection available to a data subject under applicable law.
29. POLICY REVIEW AND ACCOUNTABILITY
Richlance will periodically review this Privacy Policy and its data-processing practices to promote compliance, transparency, security and responsible handling of personal data.
Where Richlance appoints a Data Protection Officer or designated privacy contact as required or appropriate, relevant contact details will be published or made available through the Platform.