RICHLANCE SUPER APP WEBSITE TERMS & CONDITIONS
1. INTRODUCTION
Welcome to the Richlance Super App.
These Terms & Conditions (“Terms”, “Terms and Conditions” or “Agreement”) govern your access to and use of the Richlance Super App website, mobile application, digital platforms, features, products and services made available by Richlance International Limited (“Richlance”, “Company”, “we”, “us” or “our”).
By accessing, registering on, browsing, downloading, installing or using the Richlance Super App or any service made available through it, you acknowledge that you have read, understood and agreed to be legally bound by these Terms and Conditions.
If you do not agree with these Terms, you must not access or use the Richlance Super App or any related service.
These Terms should be read together with our Privacy Policy, Cookie Policy, applicable Product Return and Refund Policy, and any additional terms that may apply to specific products or services offered through the platform.
2. ABOUT RICHLANCE SUPER APP
Richlance Super App is a digital platform operated by Richlance International Limited that brings together selected products, businesses, vendors, service providers and digital services through one technology ecosystem.
Depending on the services made available from time to time, the platform may enable users to:
• Create and manage customer accounts;
• Browse and purchase products;
• Purchase health and wellness products;
• Discover participating vendors and businesses;
• Request or book services from participating service providers;
• Access transportation, delivery, logistics or related services where available;
• Make or receive payments through supported payment methods;
• Communicate with vendors, service providers and other approved platform participants;
• Track orders, requests or transactions;
• Access digital products and services;
• Receive notifications, offers and promotional communications; and
• Use other features introduced by Richlance from time to time.
Richlance may add, modify, suspend or discontinue particular features or services in accordance with these Terms and applicable law.
3. DEFINITIONS
For the purposes of these Terms:
“Account” means a registered user account created to access applicable features of the Richlance Super App.
“App” or “Super App” means the Richlance Super App and related mobile, web or digital interfaces operated by Richlance.
“Customer” means a person who uses the platform to purchase products or obtain services.
“Vendor” means a business, merchant or seller approved to offer products through the platform.
“Service Provider” means an independent business, professional or individual approved to offer services through the platform.
“Partner” means a vendor, service provider, delivery provider, driver, business or other third party participating in the Richlance ecosystem.
“Platform” means the Richlance website, mobile application, software, technology infrastructure and related digital services.
“Products” means goods, merchandise, health and wellness products and other items made available through the platform.
“Services” means services made available through the platform by Richlance or participating third parties.
“User” means any person who accesses or uses the Platform.
“Transaction” means an order, purchase, booking, service request, payment or other commercial activity conducted through the Platform.
4. ELIGIBILITY TO USE THE PLATFORM
You must provide accurate and complete information when creating an account or using any service requiring registration.
Unless otherwise expressly permitted by Richlance, users must be legally capable of entering into binding agreements under applicable law.
Where a particular service has a minimum age requirement, users must satisfy that requirement before accessing the service.
Parents, guardians or other persons legally responsible for minors are responsible for ensuring that any use of the Platform by such minors complies with applicable law and these Terms.
Richlance reserves the right to request information reasonably necessary to verify a user's identity, eligibility or account information.
5. ACCOUNT REGISTRATION AND SECURITY
Certain features may require you to create an Account.
You agree to:
1. Provide true, accurate, current and complete information;
2. Keep your account information updated;
3. Maintain the confidentiality of your password, PIN, OTP and other security credentials;
4. Take reasonable steps to prevent unauthorized access to your Account;
5. Immediately notify Richlance if you suspect unauthorized access or fraudulent activity;
6. Not share your Account with another person where the Account is intended for individual use; and
7. Accept responsibility for activity carried out through your Account where such activity results from your failure to protect your credentials.
Richlance will not knowingly request your password, PIN or full authentication credentials through an unsolicited communication.
Richlance may suspend or restrict an Account where there is reasonable evidence of fraud, unauthorized use, security risk, violation of these Terms or applicable law.
6. ACCEPTABLE USE OF THE PLATFORM
You agree to use the Platform only for lawful purposes.
You must not:
• Use the Platform for fraudulent, unlawful or deceptive activities;
• Provide false or misleading information;
• Impersonate another person or business;
• Attempt to gain unauthorized access to another user's Account;
• Interfere with the operation or security of the Platform;
• Introduce malware, viruses or other harmful code;
• Scrape, copy or systematically extract Platform information without authorization;
• Reverse engineer or attempt to compromise the Platform;
• Use automated systems to abuse or overload the Platform;
• Upload unlawful, defamatory, threatening, abusive or fraudulent content;
• Use the Platform to facilitate illegal transactions;
• Circumvent Platform security or payment mechanisms;
• Manipulate ratings, reviews, promotions or transactions;
• Use another person's payment credentials without authorization; or
• Engage in conduct that may damage Richlance, its users, vendors, service providers or partners.
7. PRODUCTS AND PRODUCT INFORMATION
Richlance may display Products offered by Richlance itself or by participating Vendors.
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices and other information displayed on the Platform are accurate and current.
However:
• Product images may vary slightly from actual Products;
• Availability may change without notice;
• Product descriptions may be updated;
• Packaging may change;
• Manufacturers may change product formulations or specifications; and
• Certain information may be provided by third-party Vendors.
Where required by law, material information relating to a Product will be disclosed before completion of the relevant Transaction.
Users should review product information, instructions, warnings, ingredients, usage directions and other relevant information before purchasing or using a Product.
8. HEALTH AND WELLNESS PRODUCTS
Certain Products available through the Richlance ecosystem may be health, wellness, nutritional or supplement products.
Unless expressly stated otherwise:
• Such Products are not intended to diagnose, treat, cure or prevent disease;
• Product information is not a substitute for professional medical advice;
• Users should read product labels, warnings and instructions before use;
• Users should seek appropriate professional advice where necessary; and
• Users should discontinue use and seek appropriate medical assistance where they experience an adverse reaction.
Richlance does not represent that a health or wellness Product will produce a particular medical or health outcome unless such representation is expressly authorized and supported by applicable law.
Users are responsible for determining whether a Product is suitable for their individual circumstances, subject to applicable consumer rights and product-safety requirements.
9. VENDORS AND THIRD-PARTY PRODUCTS
Where a Product is supplied by an independent Vendor, the Vendor may remain responsible for matters relating to the Product, including applicable warranties, authenticity, quality, regulatory compliance, fulfillment and after-sales obligations, subject to applicable law and the specific arrangement between Richlance and the Vendor.
Richlance may establish standards that Vendors must satisfy before being permitted to operate on the Platform.
Richlance may remove, suspend or restrict a Vendor or Product where we reasonably believe that the Vendor or Product violates Platform standards, applicable law, safety requirements or these Terms.
Nothing in these Terms removes or limits any consumer rights that cannot lawfully be excluded.
10. SERVICES PROVIDED BY THIRD-PARTY SERVICE PROVIDERS
The Platform may enable users to discover, request or book services provided by independent Service Providers.
Unless expressly stated otherwise, third-party Service Providers are independent businesses or service providers and are not employees of Richlance.
Service Providers are responsible for providing their services professionally, safely and in accordance with applicable law and their agreements with Richlance.
Information about a Service Provider displayed on the Platform may include business name, service category, location, ratings, reviews, pricing and other information.
Users should review applicable service details before confirming a booking or request.
11. ORDERS, BOOKINGS AND TRANSACTIONS
When you place an order or request a service, you are making an offer to purchase the relevant Product or obtain the relevant Service subject to these Terms.
Receipt of an order confirmation does not necessarily mean that the order has been finally accepted where circumstances require further verification.
Richlance or the relevant Vendor/Service Provider may decline or cancel an order or request where:
• The Product or Service is unavailable;
• There is an obvious pricing or listing error;
• Payment cannot be successfully verified;
• Fraud or suspicious activity is detected;
• The requested service cannot reasonably be fulfilled;
• There is a regulatory or legal restriction; or
• Other circumstances prevent fulfillment.
Where applicable, users will be notified of cancellation and any refund due will be processed in accordance with the applicable refund policy and law.
12. PRICES AND FEES
Prices displayed on the Platform should be reviewed before an order or booking is confirmed.
Depending on the Transaction, the amount payable may include:
• Product price;
• Service fee;
• Delivery fee;
• Booking fee;
• Platform fee;
• Applicable taxes;
• Payment-related charges; or
• Other charges expressly disclosed before payment.
Richlance will make reasonable efforts to disclose material charges before the Transaction is completed.
If a pricing error is discovered after an order is placed, Richlance may contact the Customer to confirm whether the Customer wishes to proceed at the correct price or cancel the affected Transaction.
13. PAYMENT
Payments may be processed through payment channels and third-party payment providers supported by Richlance.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
Richlance may use third-party payment processors and does not necessarily store complete payment-card information on its own systems.
A payment may be declined, reversed, delayed or subject to additional verification.
Users must not attempt to manipulate, reverse fraudulently, duplicate or unlawfully interfere with payments or refunds.
14. DELIVERY AND FULFILLMENT
Where delivery is available, delivery times displayed on the Platform are estimates unless expressly stated otherwise.
Delivery may be affected by:
• Traffic;
• Weather;
• Location;
• Vendor preparation time;
• Service-provider availability;
• Public authorities;
• Security conditions;
• Technical disruptions; or
• Other circumstances outside reasonable control.
Customers are responsible for providing accurate delivery information and being reasonably available to receive an order.
Where an order cannot be delivered because incorrect information was provided or the Customer is unavailable, additional charges or cancellation may apply where permitted by the applicable policy.
15. RETURNS, REFUNDS, CANCELLATIONS AND REPLACEMENTS
Returns, refunds, cancellations and replacements shall be governed by Richlance's applicable Return and Refund Policy and applicable Nigerian consumer-protection law.
Where a Product is defective, damaged, materially different from its description or otherwise gives rise to a legally recognized consumer remedy, Richlance and/or the responsible Vendor shall address the matter in accordance with applicable law and the relevant policy.
Certain Products may be subject to reasonable restrictions on returns for health, hygiene, safety or regulatory reasons, provided that such restrictions are lawful and properly disclosed.
Nothing in these Terms is intended to remove any consumer right that cannot legally be excluded.
16. USER REVIEWS, RATINGS AND CONTENT
Users may be permitted to submit reviews, ratings, comments, photographs or other content.
You agree that content submitted by you must:
• Be truthful and based on your genuine experience;
• Not be defamatory, fraudulent, abusive or misleading;
• Not infringe another person's intellectual property or privacy rights;
• Not contain unlawful material; and
• Not be submitted for the purpose of manipulating ratings or reputation.
Richlance may moderate, remove or restrict content that violates these Terms or applicable law.
By submitting content, you grant Richlance a non-exclusive, royalty-free, worldwide license to use, reproduce, display and distribute the content for legitimate Platform, marketing and operational purposes, subject to applicable law and our Privacy Policy.
17. PROMOTIONS, DISCOUNTS AND VOUCHERS
Richlance may offer promotions, discounts, coupons, vouchers, referral benefits or other incentives.
Each promotion may have specific terms, eligibility requirements, validity periods, usage limits and exclusions.
Unless expressly stated otherwise:
• Promotions cannot be exchanged for cash;
• Promotions may not be combined;
• Promotional benefits may be withdrawn where fraud or abuse is suspected; and
• Richlance may correct obvious errors in promotional offers.
Specific promotional terms will prevail where they conflict with these general Terms.
18. INTELLECTUAL PROPERTY
All intellectual property rights in the Richlance Platform, including its software, design, branding, logos, trademarks, text, graphics, interfaces and original content, belong to Richlance or its licensors unless otherwise stated.
You are granted a limited, non-exclusive, non-transferable and revocable right to use the Platform for its intended lawful purposes.
You must not:
• Copy or reproduce the Platform without authorization;
• Modify or create derivative works;
• Sell, license or commercially exploit Platform content without permission;
• Remove copyright, trademark or proprietary notices; or
• Use Richlance trademarks or branding without prior written authorization.
19. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links, integrations or references to third-party websites, payment providers, applications or services.
Third-party services are governed by their own terms and privacy policies.
Richlance does not control all third-party services and is not responsible for their independent operations, except to the extent required by applicable law.
20. PRIVACY AND PERSONAL DATA
Richlance may collect and process personal information in connection with the operation of the Platform.
Personal information may be used to:
• Create and manage Accounts;
• Process orders and payments;
• Deliver Products or Services;
• Verify identity;
• Prevent fraud;
• Provide customer support;
• Improve Platform functionality;
• Communicate with users; and
• Meet legal and regulatory obligations.
Personal data will be processed in accordance with applicable Nigerian data-protection law, including the Nigeria Data Protection Act 2023, and Richlance's Privacy Policy.
Users should review the Richlance Privacy Policy before using the Platform.
21. COOKIES AND SIMILAR TECHNOLOGIES
Richlance may use cookies and similar technologies to:
• Enable Platform functionality;
• Remember preferences;
• Improve user experience;
• Analyze Platform usage;
• Support security; and
• Provide relevant communications or functionality.
Where required, users will be provided with appropriate choices regarding cookies and similar technologies.
22. COMMUNICATIONS AND NOTIFICATIONS
By using the Platform, you may receive service-related communications, including:
• Account notifications;
• Order confirmations;
• Booking information;
• Payment notifications;
• Delivery updates;
• Security alerts;
• Customer-service communications; and
• Important changes to the Platform.
Where applicable, users may separately manage promotional communications.
Service and security communications may continue where reasonably necessary to provide the requested service or protect the Account.
23. PLATFORM AVAILABILITY
Richlance aims to maintain a reliable and secure Platform but does not guarantee uninterrupted or error-free availability.
The Platform may occasionally be unavailable because of:
• Maintenance;
• Software updates;
• Technical failures;
• Network interruptions;
• Cybersecurity incidents;
• Third-party service interruptions; or
• Circumstances beyond reasonable control.
Richlance may modify, suspend or discontinue any Platform feature where reasonably necessary.
24. SECURITY
Richlance implements reasonable measures designed to protect the Platform and information processed through it.
However, no internet-based system can be guaranteed to be completely secure.
Users must take reasonable precautions, including protecting their passwords, PINs, devices and authentication credentials.
Users should immediately report suspected security incidents or unauthorized access.
25. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under applicable Nigerian law.
Subject to that limitation, Richlance shall not be responsible for losses arising solely from:
• A user's misuse of the Platform;
• Incorrect information supplied by a user;
• Unauthorized use resulting from the user's failure to protect credentials;
• Third-party services outside Richlance's reasonable control; or
• Events beyond Richlance's reasonable control.
Where Richlance is responsible for a loss under applicable law, liability shall be determined in accordance with the nature of the Transaction, applicable contractual obligations and applicable Nigerian law.
Nothing in these Terms is intended to exclude liability for fraud, fraudulent misrepresentation, or other liability that cannot legally be excluded.
26. INDEMNITY
To the extent permitted by law, you agree to indemnify and hold Richlance and its directors, officers, employees and authorized representatives harmless against reasonable claims, losses, liabilities, costs and expenses arising from:
• Your unlawful use of the Platform;
• Your violation of these Terms;
• Fraudulent or unauthorized activities carried out by you;
• Your infringement of third-party rights; or
• Content unlawfully submitted by you.
This clause does not require you to indemnify Richlance for matters caused by Richlance's own unlawful conduct or liability that cannot legally be transferred to you.
27. SUSPENSION AND TERMINATION
Richlance may suspend, restrict or terminate your access to the Platform where reasonably necessary, including where:
• You materially breach these Terms;
• Fraud or unlawful activity is suspected;
• Your Account presents a security risk;
• You provide materially false information;
• You misuse promotional benefits;
• You interfere with Platform operations; or
• Suspension is required by law or a competent authority.
Where appropriate and legally permissible, Richlance may provide notice and an opportunity to resolve the issue before termination.
Termination does not affect rights or obligations that accrued before termination.
28. COMPLAINTS AND CUSTOMER SUPPORT
Richlance is committed to providing an accessible mechanism for customer complaints and dispute resolution.
Users should first contact Richlance through the official customer-support channels published on the Platform.
A complaint should contain sufficient information to allow Richlance to investigate, including where applicable:
• Name and contact information;
• Order or transaction reference;
• Date of transaction;
• Description of the complaint; and
• Supporting evidence.
Richlance will review complaints and seek to resolve legitimate complaints within a reasonable period.
Nothing in this process prevents a consumer from exercising rights available under applicable law.
29. DISPUTE RESOLUTION
Richlance encourages users to resolve complaints directly with the Company before commencing formal proceedings.
Where a dispute cannot be resolved through customer support, the parties may consider appropriate alternative dispute-resolution mechanisms where applicable.
Nothing in this clause prevents a consumer from exercising any statutory right or remedy available under Nigerian law.
30. GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Subject to any mandatory consumer-protection rights and applicable dispute-resolution requirements, disputes arising from these Terms or use of the Platform shall be subject to the jurisdiction of the competent courts of Nigeria.
31. CHANGES TO THESE TERMS
Richlance may update these Terms from time to time to reflect:
• Changes to the Platform;
• New products or services;
• Changes in law or regulation;
• Security requirements;
• Operational changes; or
• Improvements to our policies.
The updated Terms will be published through appropriate channels.
Where a change materially affects users, Richlance may provide additional notice where reasonably appropriate.
Your continued use of the Platform after the effective date of updated Terms constitutes acceptance of the updated Terms, subject to applicable law.
32. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful and enforceable where possible.
The remaining provisions shall continue in full force and effect.
33. NO WAIVER
A failure or delay by Richlance to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision later.
34. ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without Richlance's prior written consent.
Richlance may transfer or assign its rights and obligations where reasonably necessary in connection with a corporate restructuring, merger, acquisition, sale of business or other lawful business transaction.
35. ENTIRE AGREEMENT
These Terms, together with the Privacy Policy and any other policies or additional terms expressly incorporated into them, constitute the agreement governing your use of the applicable Richlance Platform services.
Where specific terms apply to a particular product, service, promotion or transaction, those specific terms will apply to the extent of any inconsistency.
36. CONTACT INFORMATION
For questions, complaints, legal notices or other enquiries concerning these Terms, users may contact Richlance through the official contact details published on the Richlance website and Super App.
Richlance International Limited
Registered Office: [Insert Address]
Email: [Insert Official Email]
Customer Support: [Insert Customer Support Contact]
Website: [Insert Official Website]
IMPORTANT NOTICE
These Terms & Conditions are intended to establish the general contractual framework for use of the Richlance Super App and its website.
Additional policies should be maintained alongside these Terms, including:
1. Richlance Privacy Policy
2. Richlance Cookie Policy
3. Richlance Return, Refund & Cancellation Policy
4. Richlance Vendor Terms & Conditions
5. Richlance Service Provider Terms & Conditions
6. Richlance Delivery/Driver Partner Terms, where applicable
7. Richlance Acceptable Use Policy, where required
8. Richlance Community/Content Policy, where user-generated content is enabled
Where a specific service involves a Vendor, Service Provider, Driver, payment provider or other third party, additional terms may apply to that specific relationship.
© Richlance International Limited. All Rights Reserved.